At Spice It Up, we strive to deliver high-quality, fresh, and preservative-free products. As we deal with food items, we follow a strict policy to ensure customer safety and product integrity.
1. Return Eligibility
We accept returns only under the following conditions:
- The item is damaged, defective, or incorrect.
- The product must be unused, unopened, and in its original packaging.
Note: Returns due to change of mind or taste preferences are not accepted due to the perishable nature of our products.
2. How to Request a Return
To initiate a return, please:
- Contact us within 48 hours of receiving your order.
- Email us at spiceitup.hp@gmail.com with your order ID and photos/videos of the issue.
- Once approved, follow the instructions provided by our team for return shipment.
3. Refund Policy
- Refunds will be processed only after the returned item is received and inspected.
- Refunds may be issued via the original payment method or as store credit, depending on the situation.
- Processing times may vary based on your bank or payment provider.
4. Non-Returnable Items
The following items are not eligible for return:
- Opened or used products
- Perishable food items
- Products not in their original condition or packaging
- Items returned without prior approval
5. Order Cancellations
- Orders can be canceled only if the request is made before the order is shipped.
- Once an order is dispatched, cancellations are not permitted.
6. Need Help?
If you have any questions about our return or refund process, please contact us:
- Email: spiceitup.hp@gmail.com
- Phone: +91 84311 03974